Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.
Regarding your enquiry, you might wish to verify the functionality of
your product on another PC. If your product is confirmed faulty, is
still under warranty and is bought locally, then you should bring it to
your place of purchase or local authorized distributor/dealer for more
support.
Sorry for the inconvenience caused. It's my pleasure serving you, you
are most welcome to send in any query or technical issue regarding on
any Creative Product.
Please retain all the previous correspondence when replying to this
email.