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Dear Valued Customer,
It appears that your product may be defective. For your convenience and
immediate replacement, we recommend that you exchange your product through
your original place of purchase. If this is not convenient, or is not
possible, please fill out the requested information below and include ALL
previous text so we can get you started on a return. The below information
will be sent to our RMA department who will then process it and send you an
email with the RMA number and shipping instructions. Please do not ship
anything until you get the RMA number from our RMA department.
Please REPLY to this e-mail and include ALL previous text. Fill out
the requested information below so we can get you started on a return.
The below information will be sent to our RMA department who will then
process it and send you an email with the RMA number and shipping
instructions. Please do not ship anything until you get the RMA number
from our RMA department.
------------------------------------------------------------
NOTE: We cannot ship RMA's to P.O. Boxes. Please include your street
address in the information below. Please also note that we cannot know
exactly when your merchandise will be delivered. Please provide an
address where there will be a person or persons available to sign for
your package.
------------------------------------------------------------
Type of Credit card (For Advanced RMA only. For explanations of RMA types,
see below):
(ONLY Visa, Mastercard, Discover, or American Express)
Credit Card Number:
Expiration Date:
Name as it Appears on the Credit card:
Billing Address if different from shipping address above:
Would you like the Advance Service or Advance Service with pre-paid
shipping?
Product Name:
Internal or External (If applicable):
ISA/PCI/AGP/USB/Parallel:
Product Memory (32mb, 64mb etc):
Part Number from the Product (on a white sticker*):
Serial Number from the Product (on the same white sticker*):
Date of Purchase on receipt including Day, Month and Year:
Proof Of Purchase Available On Request (Yes / No):
Full Name:
Company (if applicable):
Address:
City:
State:
Zip Code:
Country:
Email Address:
Phone Number(with area code and country code if applicable):
For RIO 500 (please indicate color):
----------
*On the Rio600 the PN/SN Sticker is under the battery back pack. You
will need to remove the battery backpack to be able to read the
numbers. The numbers are required for all RMAs. If for some reason
you can't read or see the numbers, indicate that in your email.
----------
We offer three RMA services:
Standard RMA:
You send the product to us and upon us receiving it we send you a
working product. You pay for shipping to us and we pay for shipping
(UPS Standard in the Contiguous US) back to you.
Advance RMA: (Only available in US for US customers.)
We send you a working product with over night
shipping. You send the original product back to us within 14 days.
Charges are via Credit Card and are as follows: (Please note that we accept
Visa, Mastercard, Discover and American Express.)
Modem / HomeFree / Rio / Mako Contiguous US
$24.95
Modem / HomeFree / Rio / Mako Alaska & Hawaii $32.95
Modem / HomeFree / Rio / Mako Canada $39.95
Note: This service is not available for any of our other
international customers.
Advance RMA with Return shipping (Contiguous US Only):
We send you a working product with expedited handling and over night
shipping. We also send you pre-paid shipping back to us. This allows
you to take advantage of our discounted shipping rates. Charges are
via Credit Card and are as follows: (Please note that we accept Visa,
Mastercard, Discover and American Express.)
Modem / HomeFree / Rio / Mako Contiguous US w/ airbill
$27.95
For the Advance RMA processes, please include credit card information in the
provided fields above.
* Please include all previous messages (in text format) for continuation of
support and also ensure your return e-mail address is correct.
Undeliverable messages are deleted.
SONICblue Customer Service/Technical Support/RMA
Support Telephone Number: 541-967-2450
Customer Service Telephone Number: 800-468-5846
Your RioVolt Support Team Member-
Jason Re.
TRACKING NUMBER: A00000162624-00000684542
-----Original Message-----
From: <a href="mailto:citas@pchome.com.tw" target="_new">citas@pchome.com.tw</a>
Sent: Saturday, Jun 16 2001 12:26 PM
To: <a href="mailto:customersupport@diamondmm.com" target="_new">customersupport@diamondmm.com</a>
Subject: Rio Volt question, citas citas
Name: CITAS CITAS
Email Address: <a href="mailto:citas@pchome.com.tw" target="_new">citas@pchome.com.tw</a>
Product: Rio Volt
OS: windowsMillenium
CPU Type: AMDK7
CPU Speed: 950
O v e r c l o c k e d? no
Computer Model: 4
FAQ: No answer found in FAQ.
Question:
My RioVolt can't play anymore.
After I upgrade to 2.00, it can power on, but cd won't spin anymore. Any
way to solve it or I have to send it back for repairing?
6/16/01 4:59:50 AM
偶還是看不懂~~~
